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Frequently Asked
Questions

Everything you need to know about working with GoNexel — our services, process, pricing, and more.

GoNexel is a full-service digital growth agency based in Raipur, India. We specialise in AI automation, ecommerce marketplace management, web & app development, SEO, digital marketing, and social media marketing — all under one roof.
We work with small businesses, growing startups, and established brands across India and globally. Whether you're just starting your digital presence or looking to scale an existing one, we have packages and capabilities for you.
Yes, we're headquartered in Raipur, Chhattisgarh. We work with clients across India and internationally. All our communication, reporting, and project management is fully remote-friendly.
GoNexel was founded by three specialists with over 5 years of combined experience in AI, digital marketing, and development. We've delivered projects across 10+ industries and have clients in India, the US, and Europe.
The easiest way to start is by booking a free 30-minute discovery call. We'll understand your goals, assess your current situation, and recommend the services that would have the highest impact for your specific business.
We offer AI Automation, Ecommerce Solutions (Amazon, Flipkart, Shopify), Web Development, App Development, SEO, Social Media Marketing, Digital Marketing (Google & Meta Ads), and Custom Software Solutions.
Absolutely. You can engage us for a single service like SEO or a one-time website build. However, clients who work with us across multiple services typically see compounding results because every channel reinforces the others.
Yes. We offer monthly maintenance packages that include security updates, performance monitoring, plugin updates, backups, and content changes. We also offer priority support for urgent issues.
We manage accounts on Amazon India, Flipkart, Meesho, Myntra, Nykaa, JioMart, and more. For owned stores, we build and manage on Shopify and WooCommerce. We also support Amazon Global for export-focused brands.
Yes. Our social media packages include a defined number of posts per month, including graphic design, caption writing, hashtag research, and short-form video scripts. Content creation is integral to our social media management service.
Yes. We build cross-platform apps using React Native (which covers both Android and iOS from a single codebase) as well as native Android (Kotlin) and iOS (Swift) apps for cases where performance is critical.
We start with a discovery call, followed by an audit of your current digital presence. We then produce a custom strategy document and scope proposal. Once approved, we move into design/development or campaign setup, then launch.
We manage everything — you just need to approve deliverables and be available for weekly or bi-weekly check-ins. We use project management tools to give you full visibility without overwhelming you with details.
SEO is a long-term investment. Technical fixes show impact within 4-8 weeks. Keyword rankings typically improve noticeably within 3-6 months. Full results compound over 6-12 months. We set honest expectations from day one.
A standard business website typically takes 4-6 weeks. Complex custom builds or web apps take 8-12 weeks. Landing pages can be turned around in 1-2 weeks. Timeline depends on design complexity and how quickly feedback is provided.
Yes. For ongoing retainer services, you receive weekly snapshot reports and monthly deep-dive performance reports. All reports include plain-language summaries, not just raw data.
We use Notion for project documentation and roadmaps, Slack or WhatsApp for communication, and Google Workspace for file sharing and reporting. We adapt to tools your team already uses where possible.
Our monthly retainer packages start at ₹15,000/month for the Starter plan and ₹35,000/month for the Growth plan. Enterprise is custom-priced. One-time projects (websites, apps, automation builds) are priced per scope. See our Pricing page for full details.
Some services have a one-time onboarding fee for setup work (website builds, automation systems, marketplace setup). These are always disclosed upfront in your proposal — no surprises after you sign.
Our retainer services require a 3-month minimum engagement, then operate month-to-month. We believe our results speak for themselves — we don't need to lock you in. Project-based work is billed per milestone.
Ad spend for paid campaigns (Google Ads, Meta Ads, Amazon PPC), stock photography, domain and hosting costs, and third-party software subscriptions are always billed separately or directly by the client. We are transparent about this upfront.
Yes. The initial 30-minute discovery call is completely free with no commitment. We want to make sure we're the right fit for your business before asking for any investment.
We accept bank transfer (NEFT/IMPS/RTGS), UPI, and international payments via wire transfer. Payment terms (upfront, milestone-based, monthly) are defined in your service agreement.
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